Borrower FAQs

Under the Credit Reporting Act 2013, lenders are obliged to submit credit and personal information on loans of €500 or more. In addition, they are obliged to report the Credit Status of each loan. The Credit Status will indicate for example, if there has been any legal action taken, an overdraft cancelled, or a credit card revoked. It will also indicate if there has been a settlement or write-off of a debt. Finally it will also record if there has been a repossession or voluntary surrender of an asset. If none of the above apply, this is marked ‘n/a’.

While it may be possible that a lender is statute barred from pursuing a borrower for repayment of a loan, the passage of time does not erase the actual debt, and the loan may still be reported to the Central Credit Register.

From time to time, lenders may sell off portfolios of loans and this will result in a change of name from the original Credit Information Provider to the new Credit Information Provider on your credit report.

In addition, institutions may merge or be taken over, and this also will result in a change of name from the Credit Information Provider to the new Credit Information Provider.

In both examples, the new Credit Information Provider is obliged to report information to the Central Credit Register, including their name.

Section 3.11 of the Central Bank’s Consumer Protection Code, sets out the conditions under which such transfers should be notified to consumers.

See the full list of Credit Information Providers who submit information to the Central Credit Register. This list of Credit Information Providers is split into two sections; Section A lists the Credit Information Providers currently submitting information to the Central Credit Register and Section B lists the Credit Information Providers who previously submitted data to the Central Credit Register.

Your credit report is created only from the information that is submitted by each Credit Information Provider. The Central Credit Register does not have access to any supporting documentation relating to any loan, such as loan application forms or terms and conditions. If you require more information regarding the transfer of your loan, you should refer directly to the Credit Information Provider named on your credit report.

Read more information on your rights.

The Central Bank is responsible for the operation of the Central Credit Register under the Credit Reporting Act 2013. Under the Act lenders are required to submit personal and credit information to the Central Credit Register every month.

In order to produce full and accurate credit reports, the Central Bank expects that all lenders comply with their reporting obligations under the Act. This includes having in place robust policies and procedures to ensure all data submitted to the Central Credit Register is accurate, complete and up to date.  

Lenders may however find that information which was not accurate, complete or up to date was reported to the Central Credit Register in error. If this happens, the Central Bank requires that we are notified of the error and further expects that such errors are corrected as a matter of priority by the lender.

Lenders may under data protection provisions also be required to write to you explaining what has happened and what action they have taken to correct the errors. This may also require a report being made to the Data Protection Commission by the lender and Consumer Protection at the Central Bank.

You can get a copy of your credit report free of charge (subject to fair usage).

You can get further information on your rights and if you have any queries relating to the processing of your personal data, please see our data protection page, or visit www.dataprotection.ie. You can also submit a complaint directly to the Data Protection Commission at www.dataprotection.ie.

Borrowers include consumers, individuals, sole traders, companies and any other entities that are resident in the State at the time of making the credit application, or where the credit agreement is governed by Irish law.

In time, it will also include guarantors who provide guarantees or indemnities in respect of credit agreements.

  • Asset finance houses
  • Banks
  • Credit Unions
  • Firms that have acquired loan books from Irish financial institutions in recent years
  • Licensed moneylenders
  • Local authorities
  • NAMA

From 30 June 2017:

  • Credit cards
  • Mortgages
  • Overdrafts
  • Personal loans

From 31 March 2018:

  • Moneylender loans
  • Local authority loans
  • business loans

From 30 June 2019

  • Hire Purchase
  • Personal Contract Plans
  • Asset Finance

All mortgages are to be reported to the Central Credit Register. If you have a tracker mortgage and are not impacted by the Tracker Mortgage Examination (TME) your tracker mortgage is already being reported to the Central Credit Register. If you are impacted however, your mortgage will not be reported to the Central Credit Register until your lender has issued an offer of redress and compensation. Your lender will have a period of time after this point to submit corrected details to the Central Credit Register. For further information on the Tracker Mortgage Examination, see https://www.centralbank.ie/consumer-hub/tracker-mortgage-examination

The Government gave a commitment as part of the EU/IMF Programme of Financial Support for Ireland to develop a legal framework that would facilitate the collection and centralisation of financial information on borrowers. 

The Credit Reporting Act 2013 was framed from the recommendations of the Report of the Inter-Agency Working Group on Credit Histories, which recommended the establishment of a Central Credit Register to resolve weaknesses identified in various reports published subsequent to the banking crisis.

The Register will contribute to financial stability and consumer protection by:

  • Providing lenders with more comprehensive analysis of borrowers’ creditworthiness;
  • Equipping borrowers with information on their financial profile;
  • Giving the Central Bank better insight into financial markets; and
  • Supporting the Central Bank's role of supervising the financial Sector and ensuring financial stability.

Yes, credit registers have been functioning worldwide for many years, helping lenders make decisions and helping prevent borrowers becoming over-indebted. In the EU most countries have credit registers including Germany and France. The Central Credit Register in Belgium for example is operated by the National Bank of Belgium.

In Ireland, the Credit Reporting Act 2013 provides that the Central Bank of Ireland is responsible for the establishment and operation of the national, mandatory credit reporting system called the Central Credit Register.

Information is submitted to the Central Credit Register within five working days of the last calendar day of the preceding month.

Control of the use of the Public Service Card is set out in Section 263 of the Social Welfare Act 2005. Schedule 5 of that Act contains a list of specified bodies who are permitted to seek the production of public service cards. The Central Bank is not included on the list of specified bodies in this Schedule and therefore cannot seek or accept a public service card as a form of identification for the Central Credit Register. Read more about the identification documents that are acceptable.

Credit information will be held on the Central Credit Register for a period of five years from the date a loan is paid off.

Credit performance information, such as outstanding balance and number of payments past due will be held on the Central Credit Register for a period of five years from when it was first submitted.

Personal information will be held on the Central Credit Register for a period of five years from the date the last loan was paid off.

The Central Credit Register is being implemented on a phased basis, and started with consumer loans such as credit cards, mortgages, overdrafts and personal loans on 30 June 2017. Information has been submitted on a monthly basis since then.

Since 31 March 2018 moneylender loans, local authority loans and business loans have been included on the Central Credit Register.

From 30 June 2019 information on hire purchase, personal contract plans (PCPs) and asset finance will be included on the Central Credit Register.

This snapshot submitted each month includes information such as of number of overdue payments if any, and amount outstanding.

Personal and credit information has been submitted to the Central Credit Register on a monthly basis since the 30 June 2017 for consumer loans such as credit cards mortgages overdrafts and personal loans. If there were any payments past due on your account on the 30th June or if any payments have been missed since then, this information will be sent to the Central Credit Register.

Lenders have submitted information on moneylender loans, local authority loans and business loans from 31 March 2018. If there were any payments past due on your account on 31 March 2018 or if any payments have been missed since then, this information will be sent to the Central Credit Register.

Lenders have submitted information on hire purchase, personal contract plans (PCPs) and asset finance since 30 June 2019. If there were any payments past due on your account on 30 June 2019 or if any payments have been missed since then, this information will be sent to the Central Credit Register.

Your lender is responsible for the accuracy of the data that they send to the Central Credit Register. While it is still in their possession, they are a data controller under the Data Protection Acts. 

Once the data is received by the Central Credit Register the Central Bank of Ireland becomes the data controller.

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